returns + exchanges
we want you to be more than satisfied with your purchase.
dbrie will gladly accept returns + exchanges on all purchases made on our website (www.dbrie.com) or in store within fourteen (14) days of the original purchase date. all exchanges will only be received within guidelines provided on this page and will be issued a store credit.
no refunds will be issued. store credit does not expire and can be used online, by phone or in-store
- all sale items are FINAL SALE and cannot be refunded or exchanged. If we receive any returned sale items, package will be held and the sender will be notified by email to pay for return shipment.
- if you need to exchange an item or items, the merchandise must be unused and returned in the same condition in which received. Items must be clean, unworn, unwashed, un-tampered, folded properly with sanitary strip and tags attached.
- merchandise that has been soiled, mishandled, abused, laundered or missing tags will be returned to purchaser. No credit will be issued and purchaser will be charged for return shipment.
- we value 100% customer satisfaction and will replace any defective merchandise returned within 14 days of receipt of original shipment.
- please allow 5-10 business days after returned goods have be received and undergone quality control inspection for store credit to be applied to your account.
- please note: all shipping and handling charges, gift cards and store credit are non-refundable. we do not reimburse your shipping charges for returns/exchanges. customer is responsible for return shipment payment. store credit may not be used for return shipping charges.
- items purchased from previous collections must abide by previously enforced policies.
to begin the return or exchange process email us at firstname.lastname@example.org for authorization form and read below.
- read return + exchange policy (above) in its entirety to be sure your merchandise is returnable.
- fill out the returns form emailed to you and include in your package.
- safely package and ship the merchandise within fourteen (14) days of receiving and mail your shipment to:
12385 SW 129th CT. #04
Miami, FL. 33186
- we strongly recommend that you obtain tracking or delivery confirmation for your package. dbrie is not responsible for lost or misdirected returns and exchanges.
- once the return/exchange safely arrives at dbrie, we will inspect the item(s) condition. any merchandise that does not meet the requirements of our return policy as stated above will not be accepted. please allow 3-5 business days for your return/exchange to be processed.
please email us at email@example.com with any further questions regarding your return or exchange, were here to help!